Outsource the process work, keep the control.
Business process outsourcing handles your repeatable operations, while knowledge process outsourcing supports work that needs research and analysis. We help you choose the right mix.
Choose the model that fits the work
BPO and KPO solve different problems. BPO runs rules-based, high-volume operations. KPO supports tasks that require judgement, research and subject knowledge.
Many businesses need both. We help you decide what to outsource, what to keep and how to measure the arrangement.
- Clear scope and service levels
- Documented processes and handovers
- Regular review meetings and reports
Problems we solve
Operations crowd out strategy
Leaders spend time on routine processing.
Research takes too long
Market, competitor or compliance research is pushed aside.
Documentation gaps
Procedures are undocumented or out of date.
Hard to scale
Hiring for each new process is slow and costly.
Key benefits
Time back for leaders
Operations run reliably in the background.
Better-informed decisions
Research and analysis support.
Documented processes
Procedures written down and maintained.
Flexible capacity
Scale resources with workload.
Defined standards
Service levels and quality checks.
Visibility
Reporting on volumes, accuracy and turnaround.
What we offer
Everything below can be scoped on its own or combined into a single engagement.
Business process operations
Run routine processes such as order handling, record keeping and form processing.
Data processing
Capture, cleanse and organise large volumes of data.
Research support
Gather and summarise information on markets, competitors or topics you specify.
Documentation
Create and maintain SOPs, reports and process guides.
Administrative operations
Scheduling, correspondence, and back-office coordination.
Process support and improvement
Review processes, find bottlenecks and recommend changes.
Our approach
Assess
Review the work and decide what to outsource.
Transition
Document procedures and train the team.
Operate
Run the process against agreed service levels.
Improve
Review results and refine continuously.
KPO and BPO explained
Two related models, each suited to different kinds of work.
Business Process Outsourcing
Repeatable, rules-based operations run to agreed service levels.
- Data processing and entry
- Order and record administration
- Form and document handling
- Back-office coordination
- Routine reporting
Knowledge Process Outsourcing
Work that needs research, analysis and subject understanding.
- Market and competitor research
- Information gathering and summaries
- Report and documentation drafting
- Process review and analysis
- Specialised administrative support
Where it applies
Example situations across industries, shown as illustrations of typical use.
Operational capacity
Add process capacity without building a large team.
Research support
Gather information while consultants focus on advice.
Documentation preparation
Prepare and organise supporting documents.
Administrative operations
Hand routine processes to a dedicated team.
Why choose Auriic
Clear model guidance
We explain BPO and KPO plainly and recommend what suits you.
Defined accountability
Service levels, owners and reporting from the start.
Documented processes
Knowledge stays with your business.
Joined with technology
Work can be improved with workflow and automation.
Frequently asked questions
What is the difference between BPO and KPO?
BPO handles repeatable operational processes. KPO handles knowledge-intensive tasks such as research and analysis that need judgement.
Can we outsource part of a process?
Yes. Many clients begin with a single process or stage.
How do we keep control?
Through defined scope, documented procedures, service levels and regular reporting.
How do you handle confidentiality?
We agree confidentiality and data-handling terms before work begins.
Related services
Talk to us about KPO & BPO Services.
Tell us what you need. We will reply with practical next steps and a clear scope.